You can also email our Customer Service team at What do I do if my order says it has been delivered but I did not receive it?Ĭontact our Customer Service team via email at so we may investigate this for you. If it is still refused please try another card. What should I do if my credit/debit card has been refused when placing an order?įirst check that all the details you have entered on the checkout page are correct. No, at this time we do not offer gift wrapping or gift receipts.Ġ6. Once we have received your return in our returns center, a refund will be processed to the original form of payment within 7 business days.
When do I get my refund once I have returned an item? Once the order has been placed, NO modifications of any kind can be made.Ġ4. You must also provide proof of purchase and have the credit card used for the original purchase with you. KLARNA and APPLE PAY purchases MUST be returned to our internet returns center. Yes, you can return items purchased online in stores provided they meet the guidelines stated in our Return Policy, i.e. Please click on the link provided to be directed to our Returns page which outlines our return policy in detail.
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